Refund Policy
Thank you for shopping at GentlePlain Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is designed to offer you peace of mind when ordering from us.
Returns
You have the right to return your order within 30 calendar days from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at +44 20 7946 0958.
Exceptions
Some items are non-refundable and non-exchangeable. These include gift cards and perishable goods such as our fresh pizzas. If a food item didn't meet your expectations, please contact us immediately.
How to Return Your Item
To return an item to GentlePlain Pizzeria, please follow these steps:
- Ensure that the item is in its original packaging, unused, and in the same condition you received it.
- Contact us to express your desire to return the item and the reason for the return.
- Mail your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
- Include a note stating the purchase order number and your contact information.
Last Updated
This refund policy was last updated on March 1, 2023.